Welcome to Extracity

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LUXURIOUS, RELIABLE, SAFE & AFFORDABLE TRANSPORTERS OF CHOICE
We Are EXTRACITY Luxury
Safe Luxury Coaches
Extra Care
Personalised Travel

Why TRAVEL WITH US

Welcome to ExtraCity Luxury, Zimbabwe's premier and preferred luxury liner that defines pure comfort, absolute reliability, unquestionable safety accompanied by quality service at every turn and every ride .

Customer Focused

ExtraCity Luxury is one of the most recognized and best-loved luxury coach service in Zimbabwe. We strive to maintain a reputation of excellence in passenger handling and customer satisfaction. We take great pride in all the service we provide for our customers who are our primary concern.

On-Board Entertainment

Extracity luxury coaches, unlike other service providers, is commited to a more enjoyable travel of our passengers. It is in this respect that all the coaches are equiped with HD plasmas, and a full Dolby 7.1, digital surround sound system.

Reliable Schedules

ExtraCity Luxury, leveraging on its pervasive fleet of luxury coaches, offers daily to-and-fro luxury tranportation between Harare, Bulawayo, Hwange and Victoria Falls. We provide an exclusive luxury coach travel service and we offer a true first-class comfort without the high cost, long lines or hassles.

Comfortable Travel

At ExtraCity, we believe in the old saying that “necessity is the mother of invention.” Traveling by car, kombi, or ordinary buses, it is easy to become fed up with poor service, and uncomfortable conditions. ExtraCity offers passengers a personal service, comfortable conditions, with rectilinear seats to provide the most relaxing and productive trip possible.

ExtraCity Luxury, second-to-none, and unrivalled, offers affordable and safe daily to-and-fro luxury tranportation between Harare, Bulawayo, Hwange and Victoria Falls.

Extracity Luxury, Private Limited, is a wholly privately owned Zimbabwean company whose sole mandate is to provide you with a luxurious, comfortable, reliable and safe travel solution. Our exquisite fleet mainly operates between three major destinations, that is, Harare, Victoria Falls and Bulawayo, let alone other destinations en route.

We are not just limited to inter-city scheduled travel, but also offer customised, affordable and flexible coach hire services upon request to any other destination across the country.

ExtraCity fleet and management experience results in a greater ability to provide our clients with the flawless service they demand for their travel needs. Our prime source of prestige beknown to any of our customers, young or aged, new or regular, custodal or disabled, lies mainly on the high level of personalisation of the service we offer. We work together as a team to make your journey an unforgettable experience.

The greatest compliments we can get are the ones when a customer says they got our name and number from another customer. We are dedicated to your satisfaction and safety, which is what sets our company apart.

For a comfortable ride and to enjoy the best of travel and leisure services, ride with ExtraCity Luxury.Just sit back, relax and allow the professional ExtraCity staff to escort you safely and well-rested to your destination.

Our Vision

To be the most preferred customer oriented public transporter in Zimbabwe.

Our Mission

We exist to provide unique, safe, reliable, dependable and affordable passenger transport service through a skilled and well trained human resource.

Our Motto

Transporters of Choice


Our Values

Safety Our drivers are th best there is
Puctuality We value your time, and hence our reliable schedules
Servility Every customer is a king or queen, whose needs we always meet
Amenity Our customers being kings and queens, we respect your needs for luxury and comfort
Accessibility Our luxury coaches are both affordable and very accessible, with an unbelievable first-class service tradeoff.

Our Destinations

HARARE

  • Bulawayo
  • Victoria Falls
  • Hwange

BULAWAYO

  • Harare
  • Hwange
  • Victoria Falls

VICTORIA FALLS

  • Hwange
  • Bulawayo
  • Harare

HWANGE

  • Victoria Falls
  • Bulawayo
  • Harare









Departure Schedules

Extracity Luxury prides itself in a fleet of luxury coaches that allows it to offer daily to-and-fro scheduled tranportation between Harare, Bulawayo, Hwange and Victoria Falls.

Harare - Victoria Falls

Daily - Showgroungs (day), Office (evenings)

There are three daily departures from Harare to Victoria Falls, and the departure times are:

0515: First Morning Coach
0630: Second Morning Coach
0730: Third Morning Coach
1700: Evening Coach - Reservations Only

Victoria Falls to Harare

Daily - Chinotimba

There are two daily departures from Victoria Falls to Harare, and the departure times are:

0400: First Morning Coach
2100: First Evening Coach
2300: Second Evening Coach

Bulawayo to Victoria Falls

Daily - Amakhosi

There are five daily departures from Bulawayo to Victoria Falls, and the departure times are:

0830: First Morning Coach
1100: Second Morning Coach
1230: Midday Coach
1400: Second Afternoon Coach
1530: Third Afternoon Coach

Victoria Falls to Bulawayo

Daily - Chinotimba

There are two daily departures from Victoria Falls to Bulawayo, and the departure times are:

0400: First Morning Coach
0500: Second Morning Coach
0600: Third Morning Coach
0700: Fourth Morning Coach

Hwange to Harare

Daily

There is only one daily departure from Hwange to Harare, and the departure time is:

2100: Evening Coach

Hwange to Bulawayo

Daily

There are four daily departures from Hwange to Bulawayo, and the departure times are:

0600: First Morning Coach
0700: Second Morning Coach
0800: Third Morning Coach
0900: Fourth Morning Coach

Conditions of Carriage

Conditions
  • Passengers are conveyed subject to and in terms of our standard conditions of carriage not withstanding anything contained herein to the contrary.


Tickets
  • Tickets are issued by a designated agent or Extracity Employee
  • Tickets are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.
  • It is the passengers’ responsibility to ensure that the correct information is shown on the ticket.
  • Any alteration to a ticket will render it invalid. Any change of trip requires the issue of a replacement ticket.
  • Positive identification may be requested when boarding the coach.

Fares
  • All fares are subject to change without notice. Extracity will only be bound by the fare charged upon the purchase of ticket.

Right of Admission
  • Extracity reserves the right of admission to any of its coaches. Upon the exercising of such discretion with reference to a bona fide ticket holder by Extracity as and when it may deem necessary, such a ticket holder would be reimbursed in full.

Departure Time
  • Passengers are required to be at the departure points 30 minutes before the departure time shown on the ticket. Any reserved seat not filled/confirmed within 30 minutes prior to the scheduled departure time, will be offered for sale to standby passengers on a first come first served basis.

Payments, Cancellations and Refunds
  • Tickets that are cancelled shall be refunded, but provided that the cancellation is done at least 1 hour before departure. Tickets that are cancelled and need to be refunded are subject to a 10% cancellation fee minimum of $3.00.
  • Cancellations done after the departure time will be refunded provided cancellation is due to death or hospitalization of the person in whose name the ticket has been issued and is subject to a 10% cancellation fee.
  • An alternative booking (the rebooking) may be done for the next available seat on the same route as the initial ticket for tickets that want to be cancelled after this period provided that it is 1 hour prior to departure and is subject to a 10% rebooking fee(minimum $3.00).
  • No more than one rebooking will be allowed per ticket issued. Any increase in the cost/price of the ticket will be for the account of the passenger, payable immediately on making the rebooking.
  • Rebooked tickets cannot be refunded.
  • If a passenger misses the bus, no refund will be granted and they cannot be transferred to another bus.

Passengers Luggage
  • Extracity is not responsible whatsoever for loss or damage to passengers’ hand luggage or personal effects, property or luggage
  • Harmful chemicals, explosives, animals, reptiles, combustible fluids or toxic substances will not be carried.
  • No bicycles, electronic equipment, fishing rods, surf boards, abnormal boxes or perishables will be carried, unless prior arrangement is made with an Extracity Supervisor.
  • Additional charge may be levied as per pre-determined Extracity tariffs for excess luggage.
  • Luggage and or damage claims will be considered at the sole discretion of Extracity
  • Extracity will not accept liability for losses or damages to valuable items such as but not limited to: cellular phones, jewellery, laptops or other computer equipment, electronic items, cash, credit cards and fragile or perishable items packed in baggage.

Insurance
  • Extracity does not provide general insurance cover for property and luggage. However passenger insurance is provided as required by the Road Motor Transportation Act

Smoking
  • Smoking is prohibited on all the coaches.

Alcohol
  • Alcohol may not be consumed on Extracity coaches and intoxicated passengers will not be conveyed. Any intoxicated passenger found on board will be instructed to disembark immediately. No reimbursement will occur in such an event.
  • Pets
  • No animals will be carried, with the exception of a trained guide dog accompanying a blind person.

Children
  • No children under the age of 12 years will be conveyed without being accompanied by an adult if not accompanied then a $5.00 levy is imposed
  • Children younger than 3 years travel for free if not occupying a seat.
  • Should more than one child under three years old accompany the same adult, all such additional children are required to purchase tickets at the applicable rate.

General
  • Extracity will make every effort to keep the current published timetable, but services may be affected by road, weather or other conditions beyond Extracity control. Extracity will therefore not accept liability for any costs incurred by passengers under such circumstances.
  • Extracity makes every effort to ensure connections between its services where appropriate. However no liability can be accepted for loss or damage caused by any failure to make these connections or perceived to exist with other transport operations. Extracity reserves the right to revise seat allocations without prior notice and to operate substitute vehicles of the same standard.
  • Extracity reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers. Re-imbursement in such an event would apply however.

Contact Us

For bookings or enquiries, feel free to get in touch.

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Harare Office ExtraCity Luxury Pvt. Ltd,
        120 Samora Machel Ave.,
        Harare, Zimbabwe
Harare Bookings: +263-4-749490
Enquiries: +263-775205200 ,
         

Bulawayo Office 5 Lobengula Street,
        Bulawayo, Zimbabwe
Bulawayo Bookings: +263-9-882222
,
         
E-Mail: info@extracity.co.zw
Website: www.extracity.co.zw

© Copyright 2016 - Extracity Luxury, Private Limited.